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Making your Purchase of a Grandfather Clock
or Chiming Floor Clock
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If you need any further information regarding a clock to help finalize your purchasing decision please let us know and we will be happy to help in any way we can.
At the time of purchase please make sure that the shipping address is added to your credit card information if this address is different from your billing address information. This is simply done with a call to the toll free number on the back of the card.
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Grandfather & Chiming Floor Clock Delivery
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We try to provide the smoothest delivery of your new Grandfather or Floor Clock that the can be offered.
A few days before the delivery of your new clock, you will be contacted to set up a time for delivery that is convenient for you. This way you will be able to meet with the driver, and inspect the clock for any shipping damage before the driver leaves.
Your Grandfather or Floor Clock will arrive by White Glove freight truck delivery. This means that when your order arrives the delivery people will bring your new clock into your home or office and unpack it for you. The delivery includes first floor delivery up to 4 steps. If you have additional stairs involved please let us know at the time you place your order so that we can make arrangements with the shipping carrier so that they arrive prepared.
Important: At the time of delivery, while the driver and delivery people are still there you or the receiving person will need to inspect your clock for any shipping damage. If the clock has any shipping damage or defects that you cannot live with, then it is important to have the driver pack the clock up and that you refuse the delivery.
***Should your clock arrived damaged you will need to sign the delivery receipt as "Damaged Refused Delivery". This way we can take care of the claim and send you a new clock. Once the driver leaves shipping damages cannot be claimed.***
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| Grandfather Clock Set Up |
When your Grandfather clock has been delivered we will make arrangements for an experienced technician to come and set your new Grandfather Clock up for you and answer any technical questions.
This service is included with all key wind mechanical Grandfather clocks. Never wind quartz Grandfather clocks will receive a video set up if applicable. Time only Floor clocks do not require a set up by a technician. |
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| Grandfather Clock & Floor Clock Returns |
The best practice when purchasing a Grandfather clock is to make sure you purchase the right one. Double check the size by measuring the area such as height where you will be placing your new grandfather clock. Confirm that color choice, style and features are the ones that you want on the clock that you choose.
If you change your mind about your Grandfather or Floor clock purchase please contact us by phone (352) 341-5040 right away (leave a message if needed with order number). If the order can be cancelled we will do so. If it has already shipped then please refuse delivery when it arrives. You will have a 15% restocking fee and be responsible for the return shipping (about $165).
If you accept delivery and then decide to return the clock you have 15 days to do so. Please contact us for an RA# and return instructions. You are responsible for a prepaid and insured return and a 30% restocking fee. This is because the clock returns to the manufacturer and they have to inspect and repack the clocks. In some instances the clocks are no longer sellable and are considered a loss.
Grandfather clocks are no longer returnable once they have been set up in your home. Setup by a professional is included with your purchase on Grandfather clocks. Once the technician has set the clock up then the clock is no longer new and unused as to return it.
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